Privacy Policy

Welcome to TummyStay. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website and services, including payments processed via Razorpay.

1. Information We Collect

We collect information to provide better services and to improve your experience. The types of information we collect include:

• Personal identification information: name, email address, phone number, billing/shipping address, and other contact details you provide when making a booking or order.
• Payment information: payment method, transaction ID, payment status.
• Booking and order details: booking dates, room details, order items, order history, invoices.
• Usage data: IP address, browser type, pages visited, device information, cookies, and similar tracking data.
• Support communications: messages exchanged with our support team (email, WhatsApp, chat logs) including any data you provide during support.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling bookings, orders and payments.
• Communicating booking confirmations, receipts, updates, and support messages.
• Preventing fraud and ensuring transaction security.
• Improving our website, services, and user experience through analytics.
• Complying with legal and regulatory obligations.

3. Payments & Razorpay

4. Cookies and Tracking

We use cookies and similar tracking technologies to remember your preferences, understand how you use the site, and to offer a personalized experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

5. Sharing & Disclosure

We may share your information with:

• Service providers who perform services on our behalf (payment processors, hosting providers, analytics vendors).
• Legal authorities when required by law, or to prevent fraud or illegal activity.
• Third parties in connection with business transfers — for example, in the event of a merger or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access and disclosure. However, no method of transmission or storage is 100% secure — if you believe there has been a breach, contact us immediately at [email protected].

7. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal data, including rights to access, correct, delete, or restrict processing of your data. To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing such requests.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. By using our services, you consent to the transfer of your information to servers located in other jurisdictions which may have different data protection laws.

10. Children

Our website is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such information, contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top. We recommend checking this page periodically for changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Website: https://tummystay.com